Somehow we went down $10. But still no date of service, no itemized bill showing HOW they came to this number and no contract with them in place.
BUT I now have an address for he local office. I will be going there tomorrow when they open at 8:30am. I will sit there all day if I have to until the highest person in charge at that office is available. I'll be sure to pack some water and snacks because I KNOW it will take a long time. But now that we have a location, it's go time.
It's unfortunate for them that they messed with a woman who's over 8 months pregnant, gets very little sleep at night, is uncomfortable as all hell and has no job. I can spend my entire day there if I have to. And the next day and the next day...
So between the woman who emailed the head of comcast construction and the contractor's supervisor who was supposedly going to personally hand the work order to the head of comcast construction, you'd think we'd have at least heard a peep from Mr. Head of Construction by now. You'd think that, but you'd be wrong.
We did hear from Comcast once over the weekend. Dave woke me up to tell me "comcast actually called us!" It was like Christmas morning! Christmas morning if you ran downstairs and discovered all Santa did was poop in your stockings. They called to tell us someone was coming out Monday (yesterday) to install our cable. Dave made sure to ask, "Are you really coming out to dig a trench and lay cable or is this another guy being sent out to just hook up a non existent cable line?" They didn't know. What they did know is we needed to "get a letter from the apartment building owner stating it was ok to drill through the foundation to get to the unit." Yeah that's right. They said "apartment building".
WE OWN OUR EFFING HOUSE!!!!!!!!
So obviously Comcast contacted the wrong people about a totally different install. Then they called back later to tell us this fact (in case we hadn't already figured that out) and tell us no one would be coming out Monday.
Int he meantime, using the power of twitter, I contacted yet another person who supposedly get things done on Twitter. @comcastmelissa She said she would pass along our story and have someone call me. AND SOMEONE DID! Tina contacted me the next day (i believe this was Friday or Saturday), she seems to live nearby and knew the area. She promised me someone would call me back. Not her though because she was about to take 2 weeks off for vacation. But SOMEONE on her team would.
I will give you three guesses as to how many times I've been contact by her "team" so far. That's right. Zero.
Dave called again yesterday. He called the Indiana line that I used last week and got the lady who personally knew the head of construction and emailed him. Same lady who promised she'd call me back and didn't. He got someone else who said she'd look into our issue and call us back within 48 hours. It has been over 24. Guess what? I'm calling again. Too bad if it hasn't been 48 hours. You think Comcast deadlines mean ANYTHING to me anymore?
We filed a complaint with the BBB and the Indiana Utilities regulatory commission. Who knows if that will do ANY good. If this company is even a fifth this ill-equipped to provide a sliver of customer service to anyone else, I'm sure both agencies are up to their ears in Comcast complaints and ours just fell on a stack.
The guy sends out his "supervisor" to check out the area and get a real handle on exactly where the closest connection is located and how much cable they will have to lay. Time passes, we hear nothing. I call Comcast but they can't tell me if anyone came to our house. So they send yet another rep out. This guy says the same thing "there's no cable running up to your house". No shit. I get the phone number for the local dispatch office out of him and call myself. They get me in touch with the supervisor that did come out the week before and he is A) not in love with his employer B) bothered by having to talk to me. He says the nearest "amp" is located up a utility pole across the street at the end of our driveway. Our driveway is a tenth of a mile long. So it's FAR away. He says they'll need to bore under the street and ten dig a trench to lay the cable all the way to our house. He can't tell me if we have to pay for it or not. He then says he put all this information on our account and that Comcast Construction would be contacting me. I asked if he had their number, he told me "If you ever get it, can you share it with me because I'd like to have it."
Mr supervisor put NOTHING on our account because every single person I have talked to since that day knows NOTHING about our land, how far the amp is, or that they even need to lay cable. We've had 2 additional Comcast people out here to "install" cable, totally unaware they CAN'T do it because no one has come to lay cable or dig the trench. This was over a month ago - Comcast construction has NEVER contacted me. No one at Comcast has the phone number for Comcast Construction, nor do they know how to get a hold of them. I've been told they "don't deal with the public".
So it's over a month later now. I have called almost every single day. I've been told a myriad of things from:
- it could take up to 3 months
- we have to pay $990 for the trench (which we are willing to pay dammit!)
- they have to lay 252 feet of cable (it's WAY more than that)
- they can't set a date for the trench digging, only construction can - and no, they don't know how to get a hold of them
- they have no way of knowing if this mythical construction department even knows we need a trench dug
I have been nothing but polite during this whole process. I talk to people who are just customer service reps each time, they are everywhere from Atlanta to Detroit to Jacksonville. They all are equally clueless and read the same bullshit notes to me from my account every single time, after I explain the ENTIRE situation again. I update them on the REAL situation and no one ever seems to update our account because they all keep reading me the same notes every time I call. I tell them it's wrong, they don't change it.
Over a week ago, I called and got mad. I yelled. I insisted the rep get someone from a local office on the phone to get me SOME sort of info. Because I'd just had it. Amazingly, it worked! He transferred me to the local Comcast office in Fishers, Indiana. I talked to some girl named Brittany that was very nice. She agreed that if we are going to pay almost a GRAND to get cable, we deserve some sort of customer service, and deserve to know the date that someone will be out to dig a trench. Even if it's 2 months from now - we need to just get a DATE. She agrees. She says she will open a ticket (I've heard this before) and if no one from construction responds within an hour, she will escalate (I've heard this word before too) the issue to her supervisor. I asked if I could have her number to call her to follow up. No. She can't be reached directly. But she tells me I can call 800-COMCAST and give any rep her ID number ad they will send her a message to call me. OK. What she failed to tell me is when I call from my old Chicago 773 number (because I didn't change my number) I get sent directly to the Illinois Comcast customer service dept. The IL people have totally different ID numbers - they are shorter. So the FIVE different people I talked to on Friday all said the same thing "That's not an ID number!" Five different times I was "transferred" which resulted in either a disconnection or I got right back to the main menu. I spent 2 hours on the phone that day.
I FINALLY got someone who KNEW what she was doing, informed me about the IN vs. IL lines, gave me the 877 number to call from now on to reach the Indianapolis/Ft Wayne area Comcast help people and then she sent Brittany an email saying that I wanted to hear from her. That was Friday. It's now Monday. I have not heard anything. I called again today and had the rep send another email to Brittany.
So apparently, Comcast can have a stranglehold on a territory, come out a million times to investigate our property, but not do anything beyond that. I even had one guy come to our house and tell me every thing is "fucked up" at Comcast. I didn't blame him for being pissed, his employer has all the info they need to know better then to send him out to install cable on a house that has no friggin cable, yet they wasted his time anyway. I'd be pissed too! Hey guess what? I AM PISSED!
But at this point, I have done everything I can. Except what I plan to begin today: I will call as many times as I can in one day and have every single rep I talk to send Brittany an email. She's my only hope right now and I REALLY was stupid enough to believe she would help me. But since she's a person with a pulse and a name and an ID number, she's all I have. So I'm going to hammer her till she picks up the damn phone and calls me back with SOME sort of news.
UPDATE: Today is Tuesday the 21st. A guy from ACI came out to install cable again. (Why do they keep sending them out?) He called dispatch and explained that we have no cable line running up to our house (because this is STILL not in the notes). He then called his manager (not a Comcast employee, an ACI employee) and his manager said he would be int he Fishers office tomorrow and will run into the head of construction and give him a copy of our work order. I have learned not to get my hopes up.
YET ANOTHER UPDATE: Later on Tuesday, I called the 877 Indiana number and got a lady who said she knows the construction guy at the local office personally and she sent him an email directly. She said I don't want to deal with this Brittany person because she's just in billing, she has no authority to get things moving. ooook. So the lady on the phone WAS encouraging, but like I said, I've learned not to get my hopes up. She took my phone number and said she'd call me back once she heard back from the construction guy. So theorhetically, if everything I've been told is true, TWO different people are supposedly contacting this construction manager on our behalf.
It is now Thursday night. The lady never called BUT a random Comcast rep called my husband to tell him they were coming out to install cable Monday. He tried to clarify, exactly what are you doing - laying and burying cable or just sending another tech out to "hook us up" (which is impossible). They didn't know. (HOW DO THEY NOT KNOW?!?!!?!) So whatever, someone's coming out yet again, and I'm sure they will be irritated when they get out here and realize Comcast sent them out to a property with no cable line.
Since Tuesday my back has felt so tight and stiff. I know lower back pain is part of pregnancy but I sort of thought maybe it was partly because I've been working too much at the new house. It was feeling a little better Saturday but woke up today with the worst back pain yet. It's radiating down my leg and my foot's kinda tingly. I've tried Tylenol, heat, massage...nothing does anything. I just want 5 minutes without the pain just to get a break. It's like torture.
That's it. I'm just bitching. I am frustrated and feeling just miserable. Oh and today's our first wedding anniversary and Dave's out of the country for work. I drove up north for my baby shower Friday and so now i have a 3 hour drive home with this back pain tomorrow.
The baby shower was nice. There. Something positive.
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- Current Location:US, Indiana, Lake, Schererville, Iris Ln, 5714
On this message board I read (not on LJ) with a bunch of other ladies who are all due in October, a lot of them talk about what outfit they are buying to bring the baby home from the hospital in, what outfit they'll dress them in for Christmas, even HALLOWEEN! Yeah the holiday IN October, so the kid would be like 2 weeks old, or maybe less.
All it makes me think is - Some people just have kids because they're like big, living dolls they can play with and dress up. I know that's probably offensive but it's true! Seriously, why else would you want to blow money on a costume for a 2 week old human that can only lay there, poop and cry? It'll never remember it, it'll probably be less comfortable than just a regular baby shirt and possibly hot. So who does it benefit to put it on them? Take a guess.
Sorry it's not on LJ - I tried blogger. It's pretty much the same as this place.
Maybe it's my maternal instincts in high gear but I feel so bad for him. I wish I could make him feel better. I made a vet appointment for 3pm but until then, he's just laying there feeling bad.
Dave is going to Chicago to go to the cubs game with friends this Saturday and I was going to go with but now with this infection, I'm not sure it'd be good to leave him with someone who has dogs this weekend. Or at a boarding place. Not sure I want to bring him with either. It's a long drive.
I had a dream the baby was out again last night. I keep having those - like I gave birth already, the kid's old enough to crawl...it's so weird. It climbed out of it's crib in this last one. It was a boy again. I still think that doesn't mean shit.
I have to start going to see the doctor every 2 weeks now. The "end" is getting closer so quickly, it's terrifying. My next appointment is with the "jerkass" doctor I saw the very first time. I am trying to give him the benefit of the doubt and go into the appointment with an open mind. Maybe he was just having a bad day that last time I saw him. Hopefully he's less of a dick this time.